We refund all full priced items, excluding earrings and hats.
Items must be posted in the mail within 14 days of receiving your order. Any items posted after this timeframe may be denied.
Items must be returned in their original condition including tags, shoe boxes and sanitary labels.
Once posh has received your returned package, all returned items will be inspected before a refund or store credit is issued.
***posh reserves the right to deny a return if items are returned used, soiled, worn or damaged in any way or have any form of excessive hair, perfumes or scents on the fabric. These soiled or damaged items will be returned to sender. You will be notified via email if your returned item is not suitable for a refund.
No restock fees.
Please allow 2 business days for a refund to be processed from the date that the returned item is received by posh. Please allow 5 business days during holiday periods. You will be notified once the transaction has been processed via the email address that the order was placed with. Refunds will be issued to the credit card, PayPal account that the payment had originally come from.
***Please note if there may be an issue with your original payment type, you must notify our customer care team prior to making your return at email@example.com in order to organize alternative refund arrangements. Any issues that may arise with refunds to the original account due to posh not being notified are completely out of our control and posh will not be held accountable.
A Returns Sheet is included with your order that contains instructions on how to receive a refund for your item.
Return Shipping is at the cost of the customer and is non-refundable.